3ktop Privacy Policy

1 Introduction and Scope

Welcome to 3ktop. This Privacy Policy explains how the 3ktop platform collects, uses, stores, and protects your personal information. This policy applies to our website, mobile services, and all related platforms.

By using 3ktop's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to stop using our services.

Our services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors.

2 What Information We Collect

We collect various types of information when you create an account and use services on the 3ktop platform. This information helps us provide you with secure and quality service.

2.1 Registration and Identity Information

• Full name (in Bengali and/or English)
• Date of birth (for age verification)
• National ID number or passport number
• Email address
• Mobile number
• Permanent address

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Platform Usage Information

• IP address and device information
• Browser type and operating system
• Login time, session duration, and activity logs
• Gaming history and betting patterns
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Live chat message history
• Email communication records
• Complaint or support request details

3 Purpose of Using Information

We use the information we collect for the following purposes. Each purpose is connected to providing you with secure and reliable service.

3.1 Account Management and Identity Verification

Your personal information is needed to create, manage, and secure your account. This information is used to complete age verification (the KYC process).

3.2 Financial Transaction Processing

Relevant financial information is used to complete deposits and withdrawals through bKash, Nagad, Rocket, or bank transfer. Ensuring the security and accuracy of every transaction is our responsibility.

3.3 Fraud Prevention and Security

Your transaction and usage information is monitored to prevent unauthorized account use, fraudulent activity, and money laundering.

3.4 Service Improvement

Usage data is analyzed to improve the user experience and review platform performance.

3.5 Ensuring Responsible Gaming

Your gaming behavior is monitored to provide necessary support and alerts in line with responsible gaming guidelines.

3.6 Legal Compliance

Information may be provided to comply with applicable laws and regulations, or in response to legal proceedings or requests from government authorities.

4 Cookies and Tracking Technologies

The 3ktop platform uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are essential for maintaining login sessions, security verification, and saving preferences. Disabling these cookies may prevent the platform from working properly.

4.2 Analytical Cookies

These cookies are used to analyze information about how the platform is used. They help improve service quality by reviewing user behavior.

4.3 Functionality Cookies

These cookies are used to remember your preferences, language settings, and other personalized settings.

5 Sharing Information with Third Parties

3ktop does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances.

5.1 Payment Processors

Relevant financial information is shared with the respective payment processor to complete transactions through bKash, Nagad, Rocket, and bank transfer. This information is used solely for the purpose of processing transactions.

5.2 Identity Verification Services

Information may be shared with trusted third-party identity verification services to complete the KYC process and verify age.

5.3 Legal and Regulatory Authorities

Information may be provided to comply with legal obligations, court orders, or valid requests from government authorities.

5.4 Fraud Prevention Services

Limited information may be shared with specialist services to prevent fraudulent activity and money laundering.

6 Data Security Measures

3ktop uses industry-standard security technologies and practices to protect your personal information. Our security measures are regularly reviewed and updated.

6.1 Encryption Technology

All your information is protected by SSL/TLS encryption technology. All data transmitted between the website and your device is encrypted.

6.2 Access Controls

Only authorized personnel can access your personal information. Strict access control policies are followed and a log is kept of every access.

6.3 Secure Data Storage

Your information is stored on secure servers. Encryption is also applied at the database level and regular backups are taken.

6.4 Security Audits

Our systems and processes undergo regular security audits. Any security vulnerabilities are identified and resolved promptly.

7 Data Retention Period

We retain your personal information for as long as necessary. The retention period depends on the type of information and legal requirements.

7.1 While Your Account Is Active

All your personal information is retained for as long as your account remains active. This information is necessary for providing services and securing your account.

7.2 After Account Closure

Even after an account is closed or deleted, certain information (particularly financial transaction records) must be retained for a specified period to meet legal obligations.

7.3 Data Deletion

After the legal retention period has ended, your information is securely deleted or anonymized.

8 Your Rights and Choices

You have some important rights regarding your personal information. We respect these rights and give you the opportunity to exercise them as easily as possible.

8.1 Right to Access Information

You can request a copy of your personal information stored with us at any time. Send this request to our support team by email.

8.2 Right to Correct Information

If there is any error in your personal information, you can request a correction. We will update the information within a reasonable time.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Opting Out of Marketing Communications

You can unsubscribe from our promotional emails or notifications at any time. This will not affect important account-related communications.

9 Protection of Minors' Information

3ktop's services are for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under 21.

Age verification is completed at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and the related information will be securely deleted.

If a parent or guardian believes their child is using our platform, please contact our support team without delay.

10 International Data Transfers

To provide our services, your information may be stored or processed outside of Bangladesh. In such cases, we ensure that the standard of protection for your information remains unchanged.

For international data transfers, we take appropriate security measures and comply with applicable data protection regulations.

11 Changes to the Privacy Policy

3ktop reserves the right to update or change this privacy policy as needed. In the event of any significant changes, we will notify you in the following ways:

• By publishing a prominent notice on our website
• By sending a notification to your registered email
• By requesting acceptance of the updated policy when you log in to the platform

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is always ready to answer any of your questions.

You can also read our other important policies: Terms and Conditions and Responsible Gaming.